Last updated 06/04/2026

These Terms & Conditions govern your use of the Viasys Group website and services. By using this website or engaging our services, you agree to these terms.

1. About Us

Viasys Group provides security and communication solutions including CCTV, intruder alarms, access control and door entry systems for residential and commercial properties.

2. Use of This Website

By using our website, you agree to:

• Use it only for lawful purposes
• Not attempt to gain unauthorised access to the website or server
• Not misuse the website or introduce harmful material

We reserve the right to restrict access if these terms are violated.

3. Enquiries & Quotations

Any quotes provided by Viasys Group:

• Are subject to site survey where required
• May vary depending on installation conditions
• Are valid for a limited time (typically 30 days unless stated otherwise)

Submitting an enquiry does not form a contract.

4. Services

We provide services including:

• System design
• Supply and installation
• Maintenance and servicing
• System upgrades

All services are subject to agreement and availability.

5. Installation

For installation work:

• Access to the property must be provided as agreed
• Any delays caused by site conditions or third parties may affect timelines
• Additional work outside the agreed scope may incur extra charges

6. Maintenance & Support

Where maintenance agreements are in place:

• We will provide support as agreed in the contract
• Response times may vary depending on service level
• Emergency callouts may incur additional charges

7. Payments

Payment terms will be outlined in your quotation or agreement.

Unless otherwise stated:

• A deposit may be required before work begins
• Final payment is due upon completion of works
• Late payments may result in additional charges or suspension of services

8. Liability

We aim to provide reliable systems and services, however:

• We are not liable for losses resulting from system misuse, tampering or third-party interference
• Security systems reduce risk but do not guarantee prevention of incidents
• We are not responsible for indirect or consequential losses

9. Warranty

Equipment and installations may be covered by manufacturer warranties and/or workmanship guarantees.

Details will be provided as part of your quotation or agreement.

10. Website Information

While we aim to keep information accurate and up to date:

• Content is provided for general information only
• We make no guarantees regarding accuracy or completeness
• We reserve the right to update content at any time

11. Intellectual Property

All content on this website (text, images, branding) is the property of Viasys Group unless otherwise stated.

You may not reproduce or use content without permission.

12. Privacy

Your use of this website is also governed by our Privacy Policy and Cookie Policy.

13. Changes to These Terms

We may update these Terms & Conditions from time to time. Updates will be posted on this page.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact:

Viasys Group
Unit 2,Four Barns, Straight Lane, Romney Marsh, Kent, TN29 9QT
enquiries@viasysgroup.co.uk
01797 740012